Delivery & Shipping Policy
We deliver our Products to mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 2 – 5 working days . UAE Delivery Fees will be a Flat Rate of AED: 15 depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
Process of Shipping
Our Delivery team shall Deliver shipments from Saturday to Thursday daily To clients.An SMS confirming the shipments collected and Delivered from Warehouse including Consignee details such as Name and Contact #s and the AWB # will be mailed to Clients.All shipments with a proper contact details will be attempted and delivered from 2 to 5 days
– our Delivery team shall be entitled to return undelivered shipments to origin including, without limitation in the following cases:
- The consignee shown on the Airway Bill refuses to accept the shipments
- The consignee shown on the airway bill refuses to accept liability for any payable charges
- The address that is shown on the airway bill in incomplete or incorrect and the origin cannot contact the shipper to obtain a correct delivery address within a maximum of 7 days from the trace initiation.
A Report for all exceptions (un-deliverables), stating the reasons for nondelivery will be mailed to Client with following reasons:
Uncontactable - No Response / Wrong Numbers
Does not want the shipment – Refused
Out of delivery area – No Service Area All attempts (Calling and Delivery) will be completed by Day 5 (working days) for each lot of collection and un-deliverables will be returned to Client on a lot wise basis on the 6th day of collection, unless otherwise advised by the customer to hold back specific shipments which are to be collected by the consignee (Hold for collection).
We provide Cash on delivery (COD) as per the need of the clients wherein online orders to their customers and collect cash at the time of delivery the products.
Local - 2-7 Days
Local (UAE Cities) - 15AED upto 35 AED for remote areas.